1. Shipping Information:
a. We ship to all countries within the deployment area of the Swiss Post and foreign networks, or TNT, respectively the service chosen for the shipping of art exhibits. Shipping options and rates are calculated at checkout or after an agreement found on the shipping of art goods.
b. Please ensure that your shipping address is accurate. ricketyroom is not responsible for orders shipped to incorrect addresses provided by the customer.
2. Processing Times:
a. Orders are typically processed within 3 business days from the date of purchase. This does not include weekends or holidays.
b. In the event of high order volumes or unforeseen circumstances, processing times may be extended. We appreciate your understanding in such situations.
3. Shipping Methods:
a. We offer regular and express shipping for domestic and international orders.
b. Shipping times vary depending on the selected method and destination. Estimated delivery times are provided at checkout.
4. Shipping Costs:
a. Shipping costs are calculated based on the weight of the order and the selected shipping method.
b. Customers are responsible for all customs duties, taxes, or fees associated with international shipments.
5. Tracking Information:
a. Once your order has shipped, you will receive a shipping confirmation email with tracking information.
b. It is the customer's responsibility to track their order and be available for delivery.
6. Lost or Stolen Packages:
a. ricketyroom is not responsible for lost or stolen packages after they have been marked as delivered by the carrier.
b. If you believe your package is lost, please contact the carrier and ricketyroom promptly for assistance.
7. Shipping Restrictions:
a. Some items may have shipping restrictions based on local laws and regulations. It is the customer's responsibility to be aware of and comply with these restrictions.
8. Order Changes and Cancellations:
Changes to shipping addresses, methods, or order cancellations may not be possible after the order has been processed. Please contact us immediately if changes are needed.
9. Damaged or Defective Items:
a. If you receive a damaged or defective item, please contact us within 14 days of receiving the order for assistance.
10. Contact Information:
If you have any questions or concerns about our shipping policy, please contact us at email@example.com.