ricketyroom returns. refunds & other unwanted cases.

Returns & Refunds

ricketyroom GmbH Returns & Refunds Policy; henceforth called ricketyroom:

1. Returns Process:

a. We accept returns for eligible items within 14 days of the delivery date.

b. To initiate a return, please contact us at apocalypse@ricketyroom.com to obtain a Return Merchandise Authorization (RMA) number.

c. Include the RMA number on the return package and ensure that the item is securely packaged.

2. Eligibility for Returns:

a. Items must be unused, in the same condition as received, and in the original packaging.

b. Some items, such as any original art exhibit, may not be eligible for return. Please check the product description for details.

3. Return Shipping:

a. Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.

b. We recommend using a trackable shipping method for returns and keeping the shipping receipt for your records.

4. Inspection and Processing:

a. Once we receive the returned item, it will be inspected to ensure it meets the return eligibility criteria.

b. Refunds or exchanges will be processed within 30 business days after the inspection is completed.

5. Refund Policy:

a. Refunds will be issued to the original payment method used for the purchase.

b. Original shipping costs are non-refundable unless the return is due to our error or a defective product.

6. Exchanges:

If you wish to exchange an item, please contact us to arrange the exchange. Additional shipping charges may apply.

7. Damaged or Defective Items:

a. If you receive a damaged or defective item, please contact us within 3 days of receiving the order for assistance.

8. Return Exceptions:

a. Some items may have specific return exceptions. Please refer to the product description or contact us for information on specific items.

9. Cancellation Policy:

a. Once an order is processed, cancellations may not be possible. Please contact us immediately if you need to cancel an order.

10. Contact Information:

If you have any questions or concerns about our returns and refunds policy, please contact us at apocalypse@ricketyroom.com.

ricketyroom 2023